Terms & Conditions
Last updated: March 2026
1. Agreement
These Terms govern services provided by SwitcherMate (trading name of SwitcherMate Ltd, Company No. 16568958). Registered office: 8a Whalley Road, Accrington, BB5 1AA. By using our services you agree to these terms.
2. Services
We provide independent comparison for residential customers across:
- Broadband (full fibre, cable, and 5G)
- Home Energy (gas and electricity)
- Mobile (SIM-only and handset deals)
We act as an intermediary between you and providers. We do not supply services directly.
3. Energy Administration
Energy services may be administered by Momentum Network Solutions Ltd, a separate legal entity within our group, with its own terms of service.
4. Commission Model
Our service is free to you. We are paid by suppliers when you switch. Commissions are included within supplier pricing and do not create conflicts of interest. We compare across available suppliers based solely on your requirements.
5. Quote Accuracy
Quotes are based on information you provide and are subject to supplier validation and credit checks. All quotes are indicative until formalised by the supplier. Final terms are governed by your agreement with the supplier.
6. Your Obligations
- Provide accurate and complete information
- Review all quotes and terms before authorising a switch
- Check exit penalties with your current suppliers before switching
- Notify us promptly of any changes to your circumstances
- Respond to supplier documentation requests in a timely manner
7. Switching Timelines
Estimated timelines (not guaranteed):
- Broadband (Full Fibre): Engineer installation typically 10–21 days from order confirmation
- Broadband (5G): Device dispatch typically within 24–48 hours; no engineer required
- Energy: Typically 21–30 days from confirmation
- Mobile: Instant eSIM available with some suppliers; standard SIM 3–7 days
Actual timelines depend on supplier processes, credit approval, and infrastructure availability. We coordinate and monitor progress but cannot guarantee specific dates as suppliers control delivery.
8. Cancellation & Consumer Rights
As a residential consumer, you have statutory rights under the Consumer Contracts Regulations 2013. You have a 14-day cooling-off period from the date your contract is confirmed, during which you may cancel without penalty unless the service has already been fully performed with your prior agreement.
If you wish to cancel within this period, contact us at info@switchermate.com as soon as possible. We will assist you in exercising your right to cancel with the relevant supplier.
After the cooling-off period, cancellation is subject to the supplier's own terms, including any applicable minimum contract periods, notice requirements, and early exit fees.
9. Liability
We provide comparison and facilitation services only. We are not liable for supplier performance, service quality, or disputes between you and a supplier. Our liability is limited to the commission received in connection with your switch. We are not liable for indirect or consequential loss. Nothing in these terms excludes liability for negligence, fraud, death or personal injury, or any other liability that cannot be excluded by law.
10. Supplier Relationship
Your supply contract is directly between you and the chosen supplier. We facilitate the switching process but are not party to supply agreements. In the event of a dispute, this should be raised with the supplier in the first instance. We will support you where we are able to do so.
11. Data Protection
Your personal data is handled in accordance with our Privacy Policy and UK GDPR.
12. Intellectual Property
All content on this website, including text, graphics, and branding, is owned by or licensed to SwitcherMate Ltd. You may not reproduce, distribute, or use any content without our prior written consent.
13. Website Use
You agree to use this website lawfully and not to attempt to disrupt, damage, or gain unauthorised access to our systems. We reserve the right to restrict access at our discretion.
14. Changes to Terms
We reserve the right to update these Terms at any time. Material changes will be communicated via email or website notice. Continued use of our services after any changes constitutes acceptance of the updated terms.
15. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Severability
If any provision of these Terms is found to be unenforceable, it shall be modified to the minimum extent necessary. All remaining provisions shall continue in full force.
17. Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and SwitcherMate Ltd and supersede any prior understandings.
18. Contact
For any queries regarding these Terms:
- Email: info@switchermate.com
- Post: SwitcherMate Ltd, 8a Whalley Road, Accrington, BB5 1AA
Queries: info@switchermate.com
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